Estatewake

Estatewake Privacy Policy

Last updated: August 11, 2025

At Estatewake, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our real estate platform to list, browse, or bid on properties or engage with our optional marketing services. We’re a Nigeria-based company committed to protecting your data in line with applicable laws, including the Nigeria Data Protection Act 2023. By using our services, you agree to the practices described in this policy. For details on our use of cookies and similar technologies, see our Cookie Policy.

Key Terms

  • You: Anyone using our platform, including real estate agents, landlords, potential buyers, or renters.
  • Agent/Landlord: A user listing a property for sale or rent.
  • Potential Buyer/Renter: A user browsing properties, submitting bids, or making inquiries.
  • Services: Our platform’s features, including property listings, bidding, payment processing, and marketing tools.
  • Personal Data: Information about you, like your name, email, or payment details, as defined by law.
  • Transaction Data: Details about bids, inquiries, or payments, like bid amounts or property information.
  • Third-Party Services: External providers we work with, like payment processors (e.g., Paystack), analytics tools (e.g., Google Analytics), and communication platforms (e.g., Telegram).

How We Handle Your Data

1. Personal Data We Collect

We collect data to make our platform work for you. What we collect depends on how you use our services (e.g., as an Agent, Landlord, Buyer/Renter, or visitor).

1.1 Agents and Landlords

  • Account Details: Name, email, phone number, company name (if applicable), and login info when you sign up.
  • Payment Info: Credit card or bank details for listing or marketing fees, securely handled by our payment processor (e.g., Paystack).
  • Property Info: Details about properties you list, like addresses, descriptions, photos, and prices.
  • Verification Data: ID or tax details to meet legal requirements, like anti-money laundering rules.
  • Communications: Messages you send to us or Potential Buyers/Renters via our platform or Telegram.

1.2 Potential Buyers/Renters

  • Account Details: Name, email, phone number, and login info when you register.
  • Bidding/Inquiry Data: Bid amounts, contact details, and preferences when you bid or ask about properties.
  • Payment Info: Payment details for transactions, processed securely by our payment processor.
  • Verification Data: ID for bidding or fraud prevention, if needed.

1.3 Visitors

  • Usage Data: Anonymous data like IP address, browser type, device info, and page visits, collected via our MAnchor analytics tool or third-party tools like Google Analytics. See our Cookie Policy for details.
  • Contact Info: Name, email, or phone number if you fill out a form or contact us.

1.4 Other Data

  • Cookies: We use cookies to improve your experience and track site usage via MAnchor and other tools. Data collected is stored securely on our servers, used only to enhance our platform, and never sold or shared with third parties. See our Cookie Policy.
  • Social Media: Your username or comments if you interact with us on platforms like Facebook or Twitter.
  • Third-Party Sources: Data from public records or verification services to meet legal requirements or prevent fraud.

2. How We Use Your Personal Data

We use your data to run our platform, improve your experience, meet legal requirements, and keep things secure.

2.1 Running Our Services

  • Accounts: To set up and manage your account and provide support.
  • Listings: To show property details and connect Agents/Landlords with Potential Buyers/Renters.
  • Bidding: To process bids and inquiries, including sending data to Agents/Landlords via Telegram or our platform.
  • Payments: To handle listing fees or marketing fees (10% of property price for opted-in services) via our payment processor.

2.2 Marketing

  • Promotions: For opted-in marketing, we advertise properties on platforms like Facebook or Twitter, charging a 10% fee.
  • Personalized Offers: With your permission, we send emails or notifications about properties or services.
  • Analytics: We use our MAnchor tool to track clicks, views, and engagements, and third-party tools like Google Analytics to understand user behavior and improve our platform. MAnchor data is stored securely and not shared or sold.

2.3 Security

  • Verification: To check identities and prevent fraud, like fake bids.
  • Monitoring: To spot and stop suspicious activity, working with our payment processor.

2.4 Legal Obligations

  • Compliance: To meet requirements like anti-money laundering or tax laws.

We don’t sell your data for money.

3. How We Share Your Personal Data

We share your data only when necessary to provide our services, meet legal requirements, or with your permission.

  • With Users: If you’re a Buyer/Renter, your bid details (e.g., name, contact, bid amount) go to the Agent/Landlord via Telegram or our platform. If you’re an Agent/Landlord, your property and contact info may be shared publicly or on social media for marketing.
  • With Service Providers: We work with trusted partners, like:
    • Payment Processors (e.g., Paystack) for transactions.
    • Analytics Tools (e.g., Google Analytics) to improve our platform. Our MAnchor tool processes analytics data internally and does not share it.
    • Communication Platforms (e.g., Telegram) for user interactions.
    These partners must protect your data and follow our instructions.
  • For Legal Reasons: We may share data to comply with court orders or laws.
  • With Your Permission: We share data for extra purposes, like marketing partnerships, only if you agree.
  • Business Changes: If Estatewake is sold or merged, your data may be transferred, but we’ll follow this policy.

4. Legal Bases for Processing Personal Data

We process your data based on legal grounds, including:

  • Your Permission: For things like marketing or extra data sharing. You can withdraw permission anytime.
  • Contracts: To provide services, like managing accounts or processing bids.
  • Legal Requirements: To follow laws, like anti-money laundering rules.
  • Our Interests: To improve our platform or prevent fraud, as long as it doesn’t harm your rights.

5. Data Security and Retention

We use strong security measures, like encryption and access controls, to protect your data, including data collected via MAnchor. Our partners, like Paystack, also follow strict security standards.

We keep your data only as long as needed to:

  • Provide services (e.g., manage accounts or process payments).
  • Meet legal requirements (e.g., tax or fraud prevention).
  • Resolve disputes.
When you close your account or ask us to delete your data, we’ll securely remove it, unless we’re required to keep it by law.

6. Your Rights and Choices

You have rights to control your data, including:

  • Access: See what data we have about you.
  • Correction: Fix incorrect or incomplete data.
  • Deletion: Ask us to delete your data, subject to legal requirements.
  • Restriction: Limit how we use your data in some cases.
  • Portability: Get a copy of your data in a usable format.
  • Objection: Say no to marketing or certain uses of your data.
  • Withdraw Permission: Stop us from using data you permitted us to use.

To use these rights, email us at privacy@estatewake.com or use your account dashboard. We’ll verify your identity and respond quickly, typically within 7 days. If an Agent/Landlord handles your data, contact them directly.

You can opt out of marketing emails by clicking the unsubscribe link or updating your account settings. For cookie preferences, see our Cookie Policy.

7. International Data Transfers

We may transfer your data to countries like the United States (e.g., for Google Analytics). We ensure these transfers are secure and comply with laws, using tools like legal agreements or your explicit permission.

8. Updates to This Policy

We may update this policy to reflect changes in our services or laws. The “Last updated” date (August 11, 2025) shows the latest version. We’ll notify you of major changes via our website, email, or account dashboard. Using our services after updates means you accept the new policy.

9. Contact Us

Questions or requests? Contact our Data Protection Officer:
Email: privacy@estatewake.com
Address: Road 9, Old Board Road, Akure, Ondo State
Phone: +234-8029267596

If an Agent/Landlord manages your data, reach out to them directly.